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Callard's avatar
Callard
Explorer | Level 4
3 years ago

Cannot select Add Security key

I am trying to set up 2 factor auth with a security key.

The instructions, #5 Under Two-step verification, click Add next to Security keys. 

[avatar>settings>security tab>two-step verification]

 

I have no option to do that. "Security Keys" is not anywhere to be found.

4 Replies

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Callard, sorry to hear you're having issues with this.

     

    May I ask if you've already enabled the 2 step authentication feature or if this is the first time you're setting it up?

     

    Let me know and we'll take it from there. 

  • Callard's avatar
    Callard
    Explorer | Level 4
    3 years ago

    Hi, Thank you, but I got it all worked out.

  • AIGHT's avatar
    AIGHT
    New member | Level 2
    3 years ago

    its hard to understand please break it down for me ty???

                       

    • đŸ€”

                                                             

     

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for posting here, AIGHT!

     

    Can you let me know which part you’d like us to further explain? 

     

    Feel free to send us any relevant screenshots, if you believe that’ll help.

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