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Forum Discussion
I can't sign into my Dropbox account because I do not have access to my email
(Free plan)
(I do not have access to my email and it says my password is invalid when it is not invalid because I tried to sign in last week and it was the right password. Not I cant even reset my password because I dont have access to my email.)
I Need to get into my account because years and years of my childhood memories are in there and I been with Dropbox for over 10 years. Please someone help me! Google will not give me back my email account so there is no chance of recovering my email. I have tried to sign in on all the devices I know and still nothing.
4 Replies
- Jay
Dropbox Community Moderator
Hi Gothemtry77, thanks for bringing this to our attention.
As you mentioned that you don't have access to your email address, have you tried the steps in this article in order to regain access to your account?
When was the last time you logged into your Dropbox account prior to now?
This will help me to assist further!
- Mark
Super User II
The only people who may be able to help are Dropbox support. However, they often will not give access to an account without access to the email I'm afraid.
You can contact them via http://www.dropbox.com/support
Yes I have like I said I put in the correct password to my Dropbox and it still says its wrong. How is that possible?
- Hannah
Hi from me as well, Gothemtry77.
When was the last time you accessed this account? Has it been more than a year?
