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wubblo's avatar
wubblo
New member | Level 2
3 months ago
Solved

Can't access account under deleted email

Hi,  I had made a dropbox account in 2015 or 2016 under a now deleted email address that I no longer have access to. I can sign into the account, but cannot get past as it asks for a password reset,...
account access
Account Settings
  • Jay's avatar
    Jay
    3 months ago

    Hi wubblo, as it sounds like you've already tried the steps provided by the support team to verify the account, but weren't able to do so successfully, then there wouldn't be any other methods to access the account, unfortunately.

    We're sorry we can't be more helpful on this matter.

Dell_Dropbox's avatar
Dell_Dropbox
Icon for Community Manager rankCommunity Manager
3 months ago

Hi there wubblo​,

If you no longer have access to the email address linked to your Dropbox account, visit this support form while signed out of any Dropbox accounts: https://www.dropbox.com/support/sign-in-issues

Use an email you currently can access so we can reach you.

Please note: if you can’t access the linked email and don’t have any device logged in, we may not be able to restore access.

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