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wubblo's avatar
wubblo
New member | Level 2
1 month ago

Can't access account under deleted email

Hi,  I had made a dropbox account in 2015 or 2016 under a now deleted email address that I no longer have access to. I can sign into the account, but cannot get past as it asks for a password reset,...
account access
Account Settings
Dell_Dropbox's avatar
Dell_Dropbox
Icon for Community Manager rankCommunity Manager
1 month ago

Hi there wubblo​,

If you no longer have access to the email address linked to your Dropbox account, visit this support form while signed out of any Dropbox accounts: https://www.dropbox.com/support/sign-in-issues

Use an email you currently can access so we can reach you.

Please note: if you can’t access the linked email and don’t have any device logged in, we may not be able to restore access.

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

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