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wubblo's avatar
wubblo
New member | Level 2
3 months ago
Solved

Can't access account under deleted email

Hi,  I had made a dropbox account in 2015 or 2016 under a now deleted email address that I no longer have access to. I can sign into the account, but cannot get past as it asks for a password reset,...
account access
Account Settings
  • Jay's avatar
    Jay
    3 months ago

    Hi wubblo, as it sounds like you've already tried the steps provided by the support team to verify the account, but weren't able to do so successfully, then there wouldn't be any other methods to access the account, unfortunately.

    We're sorry we can't be more helpful on this matter.

Mark's avatar
Mark
Icon for Super User II rankSuper User II
3 months ago

Just to add to this, how long ago did you last log in? If it was over 12 months the data on it would have been wiped already I'm afraid due to inactivity.

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