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mattba's avatar
mattba
Explorer | Level 3
3 years ago
Solved

Can't access email associated with my account

The email associated with one of my accounts was disabled. So when I try to sign in to the account and Dropbox sends a 6-digit code to that email address, I can't get it. Therefore, I can't get into ...
account access
Account Settings
  • Megan's avatar
    Megan
    3 years ago

    Hi AnnePalmer1 & gretD, let's jump right into this!

     

    Have you tried to contact Dropbox Support directly for this?

     

    You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

     

    Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.

     

    Let me know more! 

sndeall's avatar
sndeall
New member | Level 2
3 years ago

Hi there, I have a similar problem,

The email linked to the account is closed as it was a work email I no longer have access to - I can not access my dropbox as I cannot access due to needing the 6 figure code. Is there a way around this?

I have 2 accounts, one which was a basic account and that I can access but most of my files are in my upgraded account which I no longer have access to.  Can you help?

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey sndeall, I'm afraid that without access to the email address, there's not much that can be done, but have you tried reaching out to our support team?

 

I'd suggest opening a private browsing/Incognito window and going to this page.

 

From there, you can submit a help request to our team and once you have the ticket number, please send it along here as well.

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