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I can't access the email associated with my account
Hey,
I want to enter my dropbox account i know email and password but dropbox ask me to enter 6 digit number sent to my associated email. My ESP does not exist anymore so i can't contact with them to access my email. What can i do about it how can i access my email. i have 2 of such email there're bunch of important family pictures. Please help me access my accounts
Yusif Celalov wrote:
My ESP does not exist anymore so i can't contact with them to access my email.
You can try contacting Support, but without access to the email account you may not be able to gain access to the Dropbox account. You need to maintain an active email address on your account so you can receive password resets and one-time security codes used during sign in.
To contact Support, visit the Support page while you're NOT signed in to a Dropbox address, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
4 Replies
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- Rich
Super User II
Yusif Celalov wrote:
My ESP does not exist anymore so i can't contact with them to access my email.
You can try contacting Support, but without access to the email account you may not be able to gain access to the Dropbox account. You need to maintain an active email address on your account so you can receive password resets and one-time security codes used during sign in.
To contact Support, visit the Support page while you're NOT signed in to a Dropbox address, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Unfortunately there's no way to gain access to my ESP because it does not exist anymore. The site is down about 4-5 years. There were no 2 factor authentication when i last login my dropbox account. It's new thing i guess.
- Mark
How long ago did you last log on Yusif Celalov ? If it was over 12 months your data would have been removed for inactivity. It isn't possible to recover that either I'm afraid
- Rich
Yusif Celalov wrote:
There were no 2 factor authentication when i last login my dropbox account. It's new thing i guess.
That's not the same as the two-factor authentication that you can enable on your account. What you're seeing is a one-time security code that Dropbox will send when it doesn't recognize the device signing in to the account.
