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Leerboy 78's avatar
Leerboy 78
Explorer | Level 3
3 years ago

Can't access email or my Dropbox on my new phone

Got a new phone and now can't access email or my Dropbox this email is only used for Dropbox and I've had multiple phones and have never had this problem before
account access
Mobile
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Leerboy 78, thanks for reaching out to the Dropbox Community.

 

Would you mind clarifying why you can't access both your email and your Dropbox from your new phone?

 

Do you mean that you logged in to the Dropbox app, but cannot see your files?

 

Or are you not able to login at all?

 

Any additional details would be really helpful.

 

Thanks!

  • Leerboy 78's avatar
    Leerboy 78
    Explorer | Level 3
    3 years ago
    I got a new phone use my email and password to log into account and send a code the email I'm only using for Dropbox so I tried to access the email and it wouldn't let me do that as well I have the email and password it has not changed for years customer support for the Hotmail has been awful I have lots of photos on there from at least 10 years I'm completely frustrated I could really use some help
    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      So, if I understand correctly, you no longer have access to your email address, right?

       

      Can you check this article with some solutions, to see if it helps?

    • Leerboy 78's avatar
      Leerboy 78
      Explorer | Level 3
      3 years ago
      Not at all it's furiating
      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi Leerboy 78, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

         

        You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link. 

         

        From there you should be able to contact support. Make sure to pick an email to which you can receive and send emails from.

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