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Leerboy 78's avatar
Leerboy 78
Explorer | Level 3
3 years ago

Can't access email or my Dropbox on my new phone

Got a new phone and now can't access email or my Dropbox this email is only used for Dropbox and I've had multiple phones and have never had this problem before
account access
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Leerboy 78's avatar
Leerboy 78
Explorer | Level 3
3 years ago
I got a new phone use my email and password to log into account and send a code the email I'm only using for Dropbox so I tried to access the email and it wouldn't let me do that as well I have the email and password it has not changed for years customer support for the Hotmail has been awful I have lots of photos on there from at least 10 years I'm completely frustrated I could really use some help
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

So, if I understand correctly, you no longer have access to your email address, right?

 

Can you check this article with some solutions, to see if it helps?

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