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Keyonkk's avatar
Keyonkk
Helpful | Level 5
4 years ago
Solved

Can't access email to get 6-digit code

I can login successfully,  but needs me to check 6-digit code in email.   Before immigration, login dropbox never needs me to check 6-digit code in email. After immigration, it needs me to chec...
account access
Create or delete account
security
  • Nancy's avatar
    Nancy
    3 years ago

    Paddy123, is there any chance you have any devices that are still linked to that Dropbox account (via a desktop/mobile app)? 

     

    If yes, please check their notifications as the one-time code may be there.

     

    Let me know how that goes.

Malnora's avatar
Malnora
Explorer | Level 4
3 years ago

I've always been able to login with just email and password, but now a decade later it is wanting me to enter in a 6 digit code sent to the email associating with the account that I no longer have access to. No use contacting Google, I hardly used the email so I just wouldn't even be able to verify anything. The thought of losing all my family pictures from that time makes me ill. Do I need to get a lawyer or how do I go about verifying ownership without the email?

wok1909's avatar
wok1909
New member | Level 2
3 years ago

Hi, I used dropbox with my school email account which ends with .edu few years ago. 

Few month ago, google removed all the emails that ends with .edu and made us make new gmail account.

 

I am trying to login to my previous dropbox account that was registered with my removed gmail account, but its keep asking me to verify with that removed account.

What should I do to access it?

 

 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey wok1909, thanks for reaching out to the Dropbox Community.

     

    I'm afraid that without access to the email address, there's no way for us to verify your ownership of the account and give you access.

     

    Do you perhaps have any devices linked to it still, so you can access and download your files?

     

    You also recommend you contact your email service provider, to help you temporarily regain access to the email address.

     

    I hope this helps.

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