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Keyonkk's avatar
Keyonkk
Helpful | Level 5
4 years ago
Solved

Can't access email to get 6-digit code

I can login successfully,  but needs me to check 6-digit code in email.   Before immigration, login dropbox never needs me to check 6-digit code in email. After immigration, it needs me to chec...
account access
Create or delete account
security
  • Nancy's avatar
    Nancy
    3 years ago

    Paddy123, is there any chance you have any devices that are still linked to that Dropbox account (via a desktop/mobile app)? 

     

    If yes, please check their notifications as the one-time code may be there.

     

    Let me know how that goes.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi NicoleK1, thanks for clarifying! 

 

In this case, can I send you an email, in order for us to have a closer look into this? 

NicoleK1's avatar
NicoleK1
New member | Level 2
3 years ago

Hi Megan, I have submitted two tickets for this issue (one from each account). Is that sufficient or will it be quicker for you to email?

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Amazing job with the tickets there, NicoleK1! 

     

    Could you send me the ticket numbers so I can locate them on my end? 

    • NicoleK1's avatar
      NicoleK1
      New member | Level 2
      3 years ago

      Thank you! The ticket numbers are: #22111241 and #22111245

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Awesome, thank you NicoleK1!

         

        I can see that an agent has just responded back to your second ticket number. Hold tight and an agent will be with you soon, in regards to the first ticket too. 

         

        Thank you!

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