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Keyonkk's avatar
Keyonkk
Helpful | Level 5
4 years ago
Solved

Can't access email to get 6-digit code

I can login successfully,  but needs me to check 6-digit code in email.   Before immigration, login dropbox never needs me to check 6-digit code in email. After immigration, it needs me to chec...
account access
Create or delete account
security
  • Nancy's avatar
    Nancy
    3 years ago

    Paddy123, is there any chance you have any devices that are still linked to that Dropbox account (via a desktop/mobile app)? 

     

    If yes, please check their notifications as the one-time code may be there.

     

    Let me know how that goes.

hyeontaekim's avatar
hyeontaekim
New member | Level 2
3 years ago

Hello, I am 24 years old living in Korea. I posted my picture on the dropbox at least 10 years ago. There is something important left in my memory. I really want to check the pictures again. The email address I registered in my ID has been deleted before and cannot be restored again. When I logged in to the dropbox, the authentication number was sent to the same address as my ID, but I can't check the email. What should I do?

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi hyeontaekim, welcome to our Community! 

 

You mentioned that you need to connect to an older account, but you don't receive the security email, since you don't have access to the email address. 

 

Without access to the email address linked to the Dropbox account, there's not much that we can do, I'm afraid. Is it possible that you have any devices, linked to that old Dropbox account of yours?

 

I'd also suggest that you reach out to your email provider, to see if they can re-create that email for you.

 

Keep me posted! 

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