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Can't access email to get 6-digit code
I can login successfully, but needs me to check 6-digit code in email.
Before immigration, login dropbox never needs me to check 6-digit code in email.
After immigration, it needs me to chec...
I've always been able to login with just email and password, but now a decade later it is wanting me to enter in a 6 digit code sent to the email associating with the account that I no longer have access to. No use contacting Google, I hardly used the email so I just wouldn't even be able to verify anything. The thought of losing all my family pictures from that time makes me ill. Do I need to get a lawyer or how do I go about verifying ownership without the email?
Hello All,
Our company changed our email addresses. When they did, the idea was that we would have access that would be on-going with no end. That didn't pan out. My old Dropbox is now inaccessible. I have many important files that are beyond my reach and need to figure this out. Does anyone have insights for me?
Thank you so much!
Mark
- Rich
Super User II
Mark Stevens wrote:
Our company changed our email addresses. ... My old Dropbox is now inaccessible.
If you've forgotten your password or you're being asked for a one-time security code, then it won't be possible to sign in to your Dropbox account without access to the email address associated with it. The only other option is if you have another active device that's already signed in with which you can receive the code.
Your best chance is to get access to the old email address. If your company still owns the old email domain name, it should be easy for your IT department to set up an email alias that points your old email to your new email.
