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Keyonkk's avatar
Keyonkk
Helpful | Level 5
4 years ago
Solved

Can't access email to get 6-digit code

I can login successfully,  but needs me to check 6-digit code in email.   Before immigration, login dropbox never needs me to check 6-digit code in email. After immigration, it needs me to chec...
account access
Create or delete account
security
  • Nancy's avatar
    Nancy
    3 years ago

    Paddy123, is there any chance you have any devices that are still linked to that Dropbox account (via a desktop/mobile app)? 

     

    If yes, please check their notifications as the one-time code may be there.

     

    Let me know how that goes.

Martin55's avatar
Martin55
New member | Level 2
3 years ago
Hi
I cannot access my dropbox. I havde No longer acces to the email connected to the account, but if it was possible I could sign in with the old email to fix it. But due to password leaks, dropbox wants me to enter a code that is send to the email I dont have access to.
Is it possible to connect in some way?
Rich's avatar
Rich
Icon for Super User II rankSuper User II
3 years ago
Martin55 wrote:
I cannot access my dropbox. I havde No longer acces to the email connected to the account ...

If you've forgotten your password, your password has expired, or you're being sent a one-time security code, there's no way to gain access to the account without access to the email address associated with it.

 

Your best bet is to see if your email provider can reactivate your old email address so you can receive the security code.

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