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Keyonkk's avatar
Keyonkk
Helpful | Level 5
4 years ago
Solved

Can't access email to get 6-digit code

I can login successfully,  but needs me to check 6-digit code in email.   Before immigration, login dropbox never needs me to check 6-digit code in email. After immigration, it needs me to chec...
account access
Create or delete account
security
  • Nancy's avatar
    Nancy
    3 years ago

    Paddy123, is there any chance you have any devices that are still linked to that Dropbox account (via a desktop/mobile app)? 

     

    If yes, please check their notifications as the one-time code may be there.

     

    Let me know how that goes.

Malnora's avatar
Malnora
Explorer | Level 4
3 years ago

I've always been able to login with just email and password, but now a decade later it is wanting me to enter in a 6 digit code sent to the email associating with the account that I no longer have access to. No use contacting Google, I hardly used the email so I just wouldn't even be able to verify anything. The thought of losing all my family pictures from that time makes me ill. Do I need to get a lawyer or how do I go about verifying ownership without the email?

JeyGhis's avatar
JeyGhis
New member | Level 2
3 years ago

Hi Guys,

 

Can someone help to know how to update my email address since there is no option available?

 

I'm just requesting to validate the one I set and I don't anymore have access to that one. I even forgot the password and there is no way to recover the account as all the available options suggested are not affordable.

 

Thanks.

 

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    3 years ago
    JeyGhis wrote:

    I'm just requesting to validate the one I set and I don't anymore have access to that one. I even forgot the password and there is no way to recover the account as all the available options suggested are not affordable.

    Just to be clear, you've forgotten the password to your Dropbox account and no longer have access to the email registered with the account?

     

    If so, then it's not possible to sign in to the account. You'll need access to the email address in order to receive the password reset information. Your best option will be to contact your email provider and see if they can reactivate your email address.

     

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