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Keyonkk's avatar
Keyonkk
Helpful | Level 5
4 years ago
Solved

Can't access email to get 6-digit code

I can login successfully,  but needs me to check 6-digit code in email.   Before immigration, login dropbox never needs me to check 6-digit code in email. After immigration, it needs me to chec...
account access
Create or delete account
security
  • Nancy's avatar
    Nancy
    3 years ago

    Paddy123, is there any chance you have any devices that are still linked to that Dropbox account (via a desktop/mobile app)? 

     

    If yes, please check their notifications as the one-time code may be there.

     

    Let me know how that goes.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Sezqqqq, sorry to see you're having trouble.

 

Do you mean that it's asking for a 6 digit code, when you try to login?

 

Your login would be your email address and your password, so if you know your login, that's the email that the code is going to.

 

Do you still have access to the email address?

Sezqqqq's avatar
Sezqqqq
New member | Level 2
3 years ago
No I can’t login my email that’s a very old email I don’t remember password! And not same password old Dropbox login !
  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    3 years ago
    Sezqqqq wrote:
    No I can’t login my email that’s a very old email ...

    Without access to the email address, you won't be able to sign in to the Dropbox account. Your best option is to try to recover your email account so you can receive the one-time security code.

    • Sezqqqq's avatar
      Sezqqqq
      New member | Level 2
      3 years ago
      So email more powerful than Dropbox account useless 😡

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