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Keyonkk's avatar
Keyonkk
Helpful | Level 5
4 years ago
Solved

Can't access email to get 6-digit code

I can login successfully,  but needs me to check 6-digit code in email.   Before immigration, login dropbox never needs me to check 6-digit code in email. After immigration, it needs me to chec...
account access
Create or delete account
security
  • Nancy's avatar
    Nancy
    3 years ago

    Paddy123, is there any chance you have any devices that are still linked to that Dropbox account (via a desktop/mobile app)? 

     

    If yes, please check their notifications as the one-time code may be there.

     

    Let me know how that goes.

ARCHIVOfis's avatar
ARCHIVOfis
Explorer | Level 4
3 years ago

i am having the same issue with one of my account. I no longer have the acceso to the email box but i do have my password for dropbox, and beceause of the 6 digit code i can't acceses. Please yot help with this.

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey ARCHIVOfis!

 

Out of curiosity, do you have any devices that are still linked to the same Dropbox account? 

 

If yes, the one-time code should already be sent as a notification there. 

 

Let me know what you find.

  • ARCHIVOfis's avatar
    ARCHIVOfis
    Explorer | Level 4
    3 years ago

    Hi Nancy, no, i don't have any other device to check. I tried to find that one-time code but couldn't get it.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hey ARCHIVOfis, I'm afraid that without access to the email address, there's not much we can do on our end.

       

      Could you reach out to the email service provider and see if they can reinstate the address?

      • ARCHIVOfis's avatar
        ARCHIVOfis
        Explorer | Level 4
        3 years ago

        But what's the idea of having a password if i need a second code from another app to login? I am sorry but i pay for a service that i can't use and i need help with that, not just "there's not much we can do".

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