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Can't access email to get 6-digit code
I can login successfully, but needs me to check 6-digit code in email.
Before immigration, login dropbox never needs me to check 6-digit code in email.
After immigration, it needs me to chec...
Hi Nancy, no, i don't have any other device to check. I tried to find that one-time code but couldn't get it.
Hannah
Dropbox Community Moderator
Dropbox Community ModeratorHey ARCHIVOfis, I'm afraid that without access to the email address, there's not much we can do on our end.
Could you reach out to the email service provider and see if they can reinstate the address?
But what's the idea of having a password if i need a second code from another app to login? I am sorry but i pay for a service that i can't use and i need help with that, not just "there's not much we can do".
- I also feel like there should be no code for signing in. Yessss...Security is must but we have our password for security and i have reason for this that i and my family have multiple account on dropbox but because of this we can't sign in soo like us there are how many people who is facing problem like this.
- Rich
Super User II
ARCHIVOfis wrote:
But what's the idea of having a password if i need a second code from another app to login?
Security. If Dropbox doesn't recognize the device you're signing in from or they believe the sign-in attempt is suspicious, they'll send a one-time security code to the email address associated with the account, and that code needs to be entered before you can sign in. It's a way to verify that the person signing in is the one in control of the user ID for the account.
Without access to the email address, which is the only method used to verify your account, there's no way to sign in. If you're on a paid account you can contact Support to cancel any future billing, but they typically will not provide access to the account.
If you want to contact Support, visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
It's actually unbelievable... I Cannot believe this service is so terrible on this issue.
Losing access to an email is not uncommon. Not having more than a single way to do a 2nd verification is just subpar compared to most apps. Having 0 access to anything while being billed still and being told "we aren't able to do much" is just screaming "we are under staffed, under funded, and don't really care about customer retention."
