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Keyonkk's avatar
Keyonkk
Helpful | Level 5
4 years ago
Solved

Can't access email to get 6-digit code

I can login successfully,  but needs me to check 6-digit code in email.   Before immigration, login dropbox never needs me to check 6-digit code in email. After immigration, it needs me to chec...
account access
Create or delete account
security
  • Nancy's avatar
    Nancy
    3 years ago

    Paddy123, is there any chance you have any devices that are still linked to that Dropbox account (via a desktop/mobile app)? 

     

    If yes, please check their notifications as the one-time code may be there.

     

    Let me know how that goes.

ARCHIVOfis's avatar
ARCHIVOfis
Explorer | Level 4
3 years ago

But what's the idea of having a password if i need a second code from another app to login? I am sorry but i pay for a service that i can't use and i need help with that, not just "there's not much we can do".

Asfiya's avatar
Asfiya
Explorer | Level 4
3 years ago
I also feel like there should be no code for signing in. Yessss...Security is must but we have our password for security and i have reason for this that i and my family have multiple account on dropbox but because of this we can't sign in soo like us there are how many people who is facing problem like this.

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