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Keyonkk's avatar
Keyonkk
Helpful | Level 5
4 years ago
Solved

Can't access email to get 6-digit code

I can login successfully,  but needs me to check 6-digit code in email.   Before immigration, login dropbox never needs me to check 6-digit code in email. After immigration, it needs me to chec...
account access
Create or delete account
security
  • Nancy's avatar
    Nancy
    3 years ago

    Paddy123, is there any chance you have any devices that are still linked to that Dropbox account (via a desktop/mobile app)? 

     

    If yes, please check their notifications as the one-time code may be there.

     

    Let me know how that goes.

ARCHIVOfis's avatar
ARCHIVOfis
Explorer | Level 4
3 years ago

But what's the idea of having a password if i need a second code from another app to login? I am sorry but i pay for a service that i can't use and i need help with that, not just "there's not much we can do".

rgcart17's avatar
rgcart17
New member | Level 2
3 years ago

It's actually unbelievable... I Cannot believe this service is so terrible on this issue. 

 

Losing access to an email is not uncommon. Not having more than a single way to do a 2nd verification is just subpar compared to most apps. Having 0 access to anything while being billed still and being told "we aren't able to do much" is just screaming "we are under staffed, under funded, and don't really care about customer retention." 

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