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Keyonkk's avatar
Keyonkk
Helpful | Level 5
4 years ago
Solved

Can't access email to get 6-digit code

I can login successfully,  but needs me to check 6-digit code in email.   Before immigration, login dropbox never needs me to check 6-digit code in email. After immigration, it needs me to chec...
account access
Create or delete account
security
  • Nancy's avatar
    Nancy
    3 years ago

    Paddy123, is there any chance you have any devices that are still linked to that Dropbox account (via a desktop/mobile app)? 

     

    If yes, please check their notifications as the one-time code may be there.

     

    Let me know how that goes.

samantha6's avatar
samantha6
New member | Level 2
3 years ago

I have tried every way possible to access my account or try to get in touch with somebody to be able to access my account since the email originally used is inaccessible and the 6 digit code they send can't be used.  I have the correct email and password let me in my account so I can cancel this!!!  

daynolism's avatar
daynolism
Explorer | Level 3
3 years ago

hello,

 

i was trying to login to my dropbox account but it 's sending a 6-digit code on my email address to be able to continue logging in.

i no longer have access to the email address associated with my dropbox account becuase it got hacked just recently and my email service provider isn't helping at all. 

if you could send me the 6-digit code to another email or a mobile number that would be a big help. 

 

Thank you and Godbless

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi daynolism, welcome to our Community! 

     

    The 6 digit security code is used when you access the Dropbox account from a different location for security purposes, so without access to the email linked to the Dropbox account, things might be a little tough.

     

    We also can't send the code to a different email address, I'm afraid. 

     

    Do you have any old, connected devices that would help you see the files in the account and download them?

     

    Keep me posted! 

    • daynolism's avatar
      daynolism
      Explorer | Level 3
      3 years ago
      Unfortunately i dont have other devices connected to my dropbox account. I have tried everything to recover my email but no help was given to me.

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