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Keyonkk's avatar
Keyonkk
Helpful | Level 5
4 years ago
Solved

Can't access email to get 6-digit code

I can login successfully,  but needs me to check 6-digit code in email.   Before immigration, login dropbox never needs me to check 6-digit code in email. After immigration, it needs me to chec...
account access
Create or delete account
security
  • Nancy's avatar
    Nancy
    3 years ago

    Paddy123, is there any chance you have any devices that are still linked to that Dropbox account (via a desktop/mobile app)? 

     

    If yes, please check their notifications as the one-time code may be there.

     

    Let me know how that goes.

Malnora's avatar
Malnora
Explorer | Level 4
3 years ago

I've always been able to login with just email and password, but now a decade later it is wanting me to enter in a 6 digit code sent to the email associating with the account that I no longer have access to. No use contacting Google, I hardly used the email so I just wouldn't even be able to verify anything. The thought of losing all my family pictures from that time makes me ill. Do I need to get a lawyer or how do I go about verifying ownership without the email?

mah1995's avatar
mah1995
New member | Level 2
3 years ago

I had an mail address for previous my dropbox account.

I have always been able to log into it. Suddenly one day it asked for 2 factor verification. 

It said it will send 6 digit code to my mail adress. I tried to log in but i found out that mail adress is not active anymore - (as it is an very old one, i am sure i have had deleted it cause it says the account doesnt exist. ) 

Now i dont know how to get acess to my dropbox account, i had some very valuable pictures in it. 

😞 I didnt have mobile number connected and was not logged in from my computer.!!! 

I try to write to support but seems there is no direct way to send them mail. 

 

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    3 years ago

    Its almost certain you will not be able to I'm afraid: https://help.dropbox.com/account-access/lost-email-access

     

    Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Sign-in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

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