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Keyonkk's avatar
Keyonkk
Helpful | Level 5
4 years ago
Solved

Can't access email to get 6-digit code

I can login successfully,  but needs me to check 6-digit code in email.   Before immigration, login dropbox never needs me to check 6-digit code in email. After immigration, it needs me to chec...
account access
Create or delete account
security
  • Nancy's avatar
    Nancy
    3 years ago

    Paddy123, is there any chance you have any devices that are still linked to that Dropbox account (via a desktop/mobile app)? 

     

    If yes, please check their notifications as the one-time code may be there.

     

    Let me know how that goes.

MaryD1's avatar
MaryD1
New member | Level 2
3 years ago

Hi

 

Hadn't logged in for a while, today it requires a six digit verification code sent to email address, but email was a college email and, as luck would have it, was discontinued 11 days ago, so I have no way to access the code.

 

Any advice?

 

Thanks

 

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    3 years ago
    MaryD1 wrote:

    Hadn't logged in for a while, today it requires a six digit verification code sent to email address, but email was a college email and, as luck would have it, was discontinued 11 days ago, so I have no way to access the code.

    • tkgrysei8's avatar
      tkgrysei8
      New member | Level 2
      3 years ago

      I have an email address that is no longer available, but can I ignore it and ask the management directly to restore the deleted files or disable the two-step verification?
      I know my password and email.

      • tkgrysei8's avatar
        tkgrysei8
        New member | Level 2
        3 years ago

        I want to recover deleted files.
        But when I log in, I get two-step verification and can't unlock the system.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi from me too, MaryD1!

     

    Out of curiosity, do you have any devices that may still be linked to the Dropbox account in question (by having installed the desktop/mobile app)? 

     

    If yes, it may be worth checking the Notifications section, as the 6-digit code may have been sent there, as well. 

     

    If this doesn’t work, and it’s not possible to re-enable your college email address either, let me know.

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