Can't access email to get 6-digit code

I've always been able to login with just email and password, but now a decade later it is wanting me to enter in a 6 digit code sent to the email associating with the account that I no longer have access to. No use contacting Google, I hardly used the email so I just wouldn't even be able to verify anything. The thought of losing all my family pictures from that time makes me ill. Do I need to get a lawyer or how do I go about verifying ownership without the email?

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Malnora wrote:

I've always been able to login with just email and password, but now a decade later it is wanting me to enter in a 6 digit code sent to the email associating with the account that I no longer have access to.

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Unfortunately, your email address is the only way to verify an account. If you no longer have access to the email address and you're being sent a verification code, you'll need access to the email address before you can gain access to the account. Your best option is to contact the mail provider and see if the email account can be reactivated.

• https://help.dropbox.com/account-access/lost-email-access

I am trying to log into a dropbox account for a business we acquired years ago and i don't have access to the email on file to receive the verification code.  Is there anyway to log into my account with two-step verification another way?

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mvcycleart wrote:

I am trying to log into a dropbox account for a business we acquired years ago and i don't have access to the email on file to receive the verification code.  Is there anyway to log into my account with two-step verification another way?

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As the link Rich gave unless you have a device already logged in there isnt a way, no. 

Hey mvcycleart, I moved your post to this relevant thread.

Can you check out this article, to see if any of the info here is helpful?

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Hello14 wrote:
The mail dosent exsist anymore, and I have forgot the password.

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If you're unable to sign in to your account due to a forgotten or expired password, you'll need access to the email address associated with your Dropbox in order to receive reset information. Without access to the email (or another device already signed in to the account) it's not possible to gain access to the account. Your best option will be to contact the mail provider and see if the email address can be reactivated.

• https://help.dropbox.com/account-access/lost-email-access

Hi! I need to log in to my Dropbox account but I don't remember my password and I don't have access to my email. I tried to log in a couple of times but each time Dropbox sends me a six number digital code to the email address in which I cannot log in to. Is there any way to access my dropbox content anymore? I really need some files in the account.

Sincerely,

Sofia

Hi sofiaesss, sorry to hear about this!

I am afraid that without access to the email address, it'd be tough to gain access to the account itself. Do you have any old, connected devices that would help you see the files in the account?

If I were you, I'd try to contact the email service provider and see if they can reactivate the address -even temporarily- so you can receive the verification code.

I hope this helps!

After moving email to MS365 servers the address connected to a dropbox account was missed by the IT team and remained dead for almost 1 year. This accont has now been created out on MS365 but it would seem that dropbox has now stopped trying deliver to this email address, no doubt due to bounced emails, so we are unable to get password reset and 6 digit code emails from dropbox to log back into the account. How can I move forward to resolve this issue ?