Can't access email to get 6-digit code

I've been through the steps in the article.  I was able to come up with the password on the account, now it sends a code to verify to the non working email.  So I assume that there must be a way to cancel the account and make sure it never renews?  

Thanks!!

Thanks for your reply, Agent V.

If you wish to cancel the subscription, we can help with that.

Can we send you an email?

Hi, previously I have no problem login into my drobox account. However, nowadays it kept prompted me a verification code sent to a number that does not belong to me. How can I remove this verification code to access the folder? I am the admin console.

Hi williana, thanks for posting here, I hope you're doing well! 

This case might need some account-specific info, in order for us to proceed. Can I reach out to you via email, in order for us to have a closer look?

Let me know!

It seems like the only option I have at this point since the security model is short sighted enough no to allow any sort of recovery solution, now I will have to lose all of the information I have stored there.  My email is [removed per the Dropbox Community Guidelines] This is allow me to cancel and obtain a refund for the subscription which just renewed?  

Let's see, I just sent you an email, to see if we can figure out the access issue and we'll go from there.

Make sure to get back to me, when you have a chance.

I have received notification that a 6 digit code has been sent, but I am not receiving anything. I have tried multiple times with two different accounts and nothing is being received. I cannot access my Dropbox account as a result and have been trying for almost 3 hours.

Hi NicoleK1, how are you today?

Could you try adding no-reply@dropbox.com to your contacts list and try accessing your account again? Could you also check the junk or spam folder on your email account?

Let me know more! 

Hi Megan,

I have tried both of those options (added no-reply@dropbox.com as a contact and checked my junk/span folder) and neither have worked. I have been sent the 6 digit code in the past (about a week or so ago), but have tried today with two separate Dropbox accounts (emails) and I have not received any notification for either accounts. Note, I tried resending multiple times and accessing through different browsers for the past 3.5 hours.

Hi NicoleK1, thanks for clarifying! 

In this case, can I send you an email, in order for us to have a closer look into this?