Forum Discussion

Antor-8's avatar
Antor-8
New member | Level 2
3 years ago

Can't delete account due to security code sent to inactive email address

Har en konto der mailadresse (brukernavn) ikke lengre eksisterer. Er sakt opp. Husker passord og når jeg logger inn på dropbox.com blir det som ekstra sikkerhet, sendt en kode til mailadressen som ik...
account access
security
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Takk for innlegget på forumet, Antor-8.

 

For å slette Dropbox-kontoen din, må du først logge på den.

 

Har du tilfeldigvis noen koblede enheter til den? Hvis ja, kan du finne engangskoden i varslingsdelen.

 

Ellers må du logge en billett med vårt supportteam direkte. Vennligst følg disse trinnene for å gjøre dette, og send meg billettnummeret ditt etterpå.

 

Håper dette hjelper!

------------------

Thanks for posting on the forum, Antor-8.

 

In order to delete your Dropbox account, you’ll need to log in to it first. 

 

Do you happen to have any linked devices to it? If yes, you can locate the one-time code in the notifications section. 

 

Otherwise, you’ll need to log a ticket with our support team directly. Please follow these steps to do this, and send me your ticket number afterwards. 

 

Hope this helps!

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!