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Bert29's avatar
Bert29
Explorer | Level 3
4 years ago

Can't delete my account, keep having the same error (500)

Been trying to delete my account for a couple of days now. Also been trying to find proper support instead of forums, which sends me in an endless loophole. I would like to delete my account ASAP a...
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hh08's avatar
hh08
Explorer | Level 3
4 years ago

I am also getting this error. I have tried multiple browsers, private & igcognito mode, clear cache, etc. I need this account deleted ASAP. This is the error message. Please assist. Thank you.

 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey there, hh08, how are you today?

 

I just sent you an email, in order for us to have a closer look into this. Reply back to me, and we'll take it from there. 

 

Thanks a bunch! 

  • hh08's avatar
    hh08
    Explorer | Level 3
    4 years ago

    Hello, I'm doing fine. Thank you. I hope you are as well. I replied to your email yesterday from the email address. Please advise regarding next steps. Thank you so much.

    • gjnnets's avatar
      gjnnets
      New member | Level 2
      4 years ago

      Hello -

       

      I too am attempting to delete my dropbox account, however, I am getting a 403 error. 

       

      Error (403)

      It seems you don't belong here! You should probablys sign in. Check out our Help Center and forums, or head back to home.

       

      Any help would be appreciated in deleting this account.

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 years ago

        Hey hh08, I've responded back to your email.

         

        Also, hi gjnnets, how are you today?

         

        I know it might sound trivial, but are you certain you're logged into your Dropbox account, when trying to delete it? Can you also try a different browser, or an incognito tab on your current one?

         

        Let me know of the results!

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