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mkeilhofer's avatar
mkeilhofer
New member | Level 2
3 years ago
Solved

Can't log in or log off

I"ve got 2 accounts (one free and one paid). I'm logged into the free one on Chrome. Every time I click the logoff link, it goes to dropobbox.com/logout which says it's an error, the page isn't there...
account access
Error Messages
security
  • Nancy's avatar
    Nancy
    3 years ago

    I’m sorry to hear about your experience, mkeilhofer. 

     

    Can you provide two screenshots of the errors you see on each one of your browsers, so that I can have a look for you? 

     

    Before uploading them here, please make sure to remove any personal info that may be showing. 

     

    Let me know when you have more updates!

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

I’m sorry to hear about your experience, mkeilhofer. 

 

Can you provide two screenshots of the errors you see on each one of your browsers, so that I can have a look for you? 

 

Before uploading them here, please make sure to remove any personal info that may be showing. 

 

Let me know when you have more updates!

  • mkeilhofer's avatar
    mkeilhofer
    New member | Level 2
    3 years ago

    Thanks for reaching out.

    I'm not sure what was going on, but about the time you wrote this, it all started working. I had tried multiple browsers for over 15 minutes and nothing worked. Not it all does on all browsers.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Glad to hear everything’s back to normal now! 

       

      If you need something else, I’ll be around the Community.

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