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Can't log in with one-time code due to inactive email address
Hi Everybody,
I have a question for my dad. Unfortunatelly his provider cancelled all e-mailadresses with a structure he still used (...@wxs.nl). This e-mailadress does now not exist anymore. When he wants to login to his paid dropbox account, an authentification code is sent to this e-mailadress, but as the adress does not exist anymore, he can't recieve the code. He can't change the e-mailadress, because he needs to be logged in to do so. Quite the circle right. We can't contact dropbox support, because he needs to be logged in.
Does anybody have any idea how we can solve this? Or how we can contact anyone from dropbox without login?
Thanks, Renske and dad!
3 Replies
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- Nancy
Dropbox Community Moderator
Hi Renske Versteegen Photography, hope you’re doing great!
Does your dad have any devices that are still linked to his Dropbox account?
If yes, there may be a notification with the one-time code there to enter the account and change the email address.
Let me know if that helps.
- Hi Nancy,
Thanks for replying so fast. The only way my dad had acces to his dropbox account is through the synced folder on his desktop. So he can’t open the app on his smartphone and can’t login on the website. Is there anything he can do? - Nancy
Did he check his desktop app’s notifications, and there’s no code sent there?
If not, then I’d suggest reaching out to our support team directly. Here’s how he can do that.
When the ticket is open, you can send me the ticket number here, and I’ll also leave an internal note to our team on his behalf.
