Forum Discussion

barbhc's avatar
barbhc
New member | Level 2
2 years ago

Can't login because lost access to my mail

Hi, I've lost access to one of my mails and cannot take it back. I tried to login to Dropbox with the password but Dropbox is sending a verification to that mail I don't have access anymore.

 

I tried the instructions on how to change your mail but firstly you need to login and Dropbox is asking for that verifiacation code.

 

Is there a way I can recover my Dropbox account? I tried everything with mail provider and I don't think I'll manage to recover that mail.

 

Thanks!

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff

    Sorry to hear about this, barbhc

     

    Can we send you an email, so we can look further into this?

     

    Let me know.

    • barbhc's avatar
      barbhc
      New member | Level 2

      Hello Hannah, thanks for the prompt response. Sure feel free to mail me. I believe you have contact details right?

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff

        Yes, no worries, barbhc!

         

        I just sent you an email, so make sure to get back to me when you get a chance. 🙂

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