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zderpet999's avatar
zderpet999
Explorer | Level 3
3 years ago

cant login in since lost password i ask for the reset but the mail never is sent to mail

on my job there are several custom mails so theres one where cant login in because the email was deleted before so it got created again by the bussines but the reset password mail never comes to the jobs mail

 

what can i do?

account access
security

1 Reply

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey zderpet999, sorry to hear you're having issues with this.

     

    Have you checked the email's spam/junk folder as well since you requested the password reset? 

     

     If the email isn’t there, you can add no-reply@dropbox.com to your contacts/address book and repeat the steps to reset your password.

     

    Let us know how it goes! 

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