Forum Discussion

Karl_1379's avatar
Karl_1379
Explorer | Level 3
2 years ago

Can't login to my account as my email is deleted

Hey~guys I can’t login to my Dropbox account since my email account already deleted then how should I receive a verification code?

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff

    Hi Karl_1379, thanks for bringing this to our attention.

     

    Are you able to recreate the same email address in order to login to your account?

     

    This will help me to assist further!

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff

        Hi Karl_1379, sorry to jump in here! 

         

        Is there a chance that you might have a connected device? That way you should be able to download your files from there, and create a new account. 

    • arbehi's avatar
      arbehi
      New member | Level 2

      Why can't the feature of logging in via phone number be added?

  • Alphahuman's avatar
    Alphahuman
    Explorer | Level 4

    I also have a similar issue with my account.  Not able to log in to my Dropbox account with a deleted email account. It was all smooth until the latest update where we now have to enter the security code otherwise we have no other options like an sms authentication or any other alternate solution to gain access back to our storage account. I neither have access to my Gmail account nor do I have access to the codes sent by Dropbox.