Forum Discussion

htgadmin's avatar
htgadmin
Explorer | Level 3
2 years ago

Can't share passwords with other users

Have just upgraded to paid subscription and cannot share passwords with 2 other users on our account. Please help?
Share
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Welcome to our Community, @htgadmin! 

 

Can you clarify what happens exactly when trying to share your passwords with the other users? 

 

Are you using the Dropbox Passwords mobile app or the web extension?

 

Finally, do they have Dropbox Passwords accounts of their own?

 

Let me know.

htgadmin's avatar
htgadmin
Explorer | Level 3
2 years ago

Hi Nancy,

 

I'm going to reply to your message with a question as we do not seem to be making any progress. We have 3 users on our paid Dropbox subscription. Some passwords need to be shared and other passwords will be specific to each user and therefore not shared. What is best way to do this please?

 

Regards

Mark

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey htgadmin, which plan did you upgrade to? Dropbox Business?

     

    And are these 3 users all members of a Business team, each one with their own Dropbox account or do you have an individual Dropbox subscription and are all sharing the same Dropbox login?

    • htgadmin's avatar
      htgadmin
      Explorer | Level 3
      2 years ago

      One account with three users including account owner and yes is for a business team.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hi again, htgadmin! Can you please send over a screenshot of what you see on this page?

         

        The reason why we’re asking is to make sure that you’re not all accessing Dropbox with the same email address and password. Besides this being against our Terms of Service, it’d also mean that you can’t prevent users from seeing certain passwords (in other words, everyone will be able to see all passwords stored on the account).

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!