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Forum Discussion
Can't share passwords with other users
Have just upgraded to paid subscription and cannot share passwords with 2 other users on our account. Please help?
Nancy
Dropbox Staff
Dropbox StaffWelcome to our Community, @htgadmin!
Can you clarify what happens exactly when trying to share your passwords with the other users?
Are you using the Dropbox Passwords mobile app or the web extension?
Finally, do they have Dropbox Passwords accounts of their own?
Let me know.
Hi Nancy,
I'm going to reply to your message with a question as we do not seem to be making any progress. We have 3 users on our paid Dropbox subscription. Some passwords need to be shared and other passwords will be specific to each user and therefore not shared. What is best way to do this please?
Regards
Mark
- Hannah
Hey htgadmin, which plan did you upgrade to? Dropbox Business?
And are these 3 users all members of a Business team, each one with their own Dropbox account or do you have an individual Dropbox subscription and are all sharing the same Dropbox login?
One account with three users including account owner and yes is for a business team.
- Nancy
Hi again, htgadmin! Can you please send over a screenshot of what you see on this page?
The reason why we’re asking is to make sure that you’re not all accessing Dropbox with the same email address and password. Besides this being against our Terms of Service, it’d also mean that you can’t prevent users from seeing certain passwords (in other words, everyone will be able to see all passwords stored on the account).
