Forum Discussion

Kristine Gazel's avatar
Kristine Gazel
New member | Level 2
9 months ago

Captcha when connecting app to dropbox on phone

I tried to connect Onlyoffice app to my Dropbox account on my phone (android) and should then prove that I am "human" by sorting a puzzle of placing a figure in a seat by combining a number wíth some...
account access
security
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 months ago

Hi Kristine Gazel, thanks for bringing this to our attention.

Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

This will help me to assist further!
 

Kristine Gazel's avatar
Kristine Gazel
New member | Level 2
9 months ago

no not that I am aware off. 

I must be a glitch in the securuty settings at dropbox 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    It's possible that something was prevent the Captcha from being recognized correctly.

    Are you certain that you're accessing it from a private WiFi connection, and not a business WiFi network?

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