Complaint about customer support about my issue.

wbt wrote:

It looks like Megan is not a human?

She definately is, promise!

They just dont have phone call capabilities - and only Business users can get it BUT that would only get you to a technician anyway, it wouldnt escalate it (as you want/need). 

Hey wbt!

I'm a real person here, and I want to help as much as possible. Let me know more, and we'll take it from there! 

Thanks Mark.  It looks like Megan is not a human?

Hey wbt!

Thanks for coming back. I understand you'd prefer to discuss your concern over the phone. 

You can review your available support options based on your plan here. That said, I want to make sure your concerns are fully heard and addressed. If you share the details here, I'll make sure they're reviewed carefully and that your feedback reaches the right team. I'll do my best to help.

Thank you!

wbt wrote:

I would like to speak with a human being on the phone to share my concerns.

Dropbox doesnt have phone support I'm afraid so that isnt going to happen. If you ever do get a call from somebody claiming to be Dropbox, or a website offering a call, please dont use it - its a scam. 

All you can do is post the comments back to support and letting Megan know you have done so for her to escalate or directly here to Megan​ so they can be fed in. 

Hi Meg,

I would like to speak with a human being on the phone to share my concerns.

Please and thanks,

William

Hey there, wbt! I appreciate your patience. 

I'm really sorry for the inconvenience this situation has caused. I've taken the time to review your communication with our support team, and I'm glad to see that your issue has now been resolved. 

I've also made sure your feedback has been noted, and shared internally. If anything else comes up, please don't hesitate to reach out.

Hey there, wbt, welcome to our Community! 

Give me some time to look into this, and I'll get back to you as soon as possible. 

Thanks!