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anonymous's avatar
anonymous
10 months ago

Complaint Regarding Support Ticket #24753768

I am writing to express my deep dissatisfaction with the handling of my recent support request (Ticket Number: 24753768). My experience with your customer service has been exceptionally frustrating, ...
account access
Account Settings
Create or delete account
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

Thanks for clarifying that, anonymous! I will certainly pass this to our team and they'll take it from there.

I can see you've also created a separate thread in the meantime, so I'll check your comments there, too.

anonymous's avatar
anonymous
10 months ago

Your team has not replied to me since 11:27 PM PST yesterday.
This has already exceeded one working day.
Is there a higher-level customer service representative who can take over my case and re-enable the code immediatly?

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    I’ve gone ahead and relayed all of your updated comments to our team (I’ve also spammed the other post in the meantime as we need to have everything in one place/thread on the forum for consistency reasons - please rest assured though that the new info you’ve sent over has been passed to them). 

    They’ll review all the details and get back to you as soon as possible.

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