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Anaanato3monkeys's avatar
Anaanato3monkeys
New member | Level 1
3 months ago

Compromised email address was linked to Dropbox team account and is sending out spam emails

Hi,  My work email was compromised (despite having MFA) on Wednesday, January 8th, around 12:20 EST.  When the approve authentication came to my phone, I had pressed the "it wasn't me" button.  I t...
emails
Security
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
3 months ago

I'm sorry to hear that this happened to you, Anaanato3monkeys.

Are the emails being sent out actually Dropbox emails, sent from official Dropbox domains?

You can confirm that by checking our official domains here.

In any case, I would definitely suggest reaching out to our support team about this, as they will be able to access info specific to that account and assist you directly.

You can do so by opening a private browsing/incognito window and going to this page.

From there you'll be able to submit your help request and once you receive a ticket number, please make sure to send it to us as well.

Thanks.

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