Forum Discussion

ldariusas's avatar
ldariusas
Explorer | Level 3
2 years ago

didn't get code to email

Hi i try to login and didint get code for my email, maybe i can change the emaila to login? 

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff

    Hi there ldariusas, sorry to hear about this.

     

    Have you checked your email's spam/junk folder as well?

     

    If you did and still can't find the email with the code, you can try another browser as well.

     

    Once you log into the account in question, you can change your email address from the account's settings.

     

    Let us know of any updates!

    • ldariusas's avatar
      ldariusas
      Explorer | Level 3
      Junk checked, nothing found, so how i can to login if i didint get the code? Never asked the code until today
      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff

        Hi ldariusas, can I send you an email, in order for us to have a closer look into this? 

    • tomascardoner's avatar
      tomascardoner
      New member | Level 2

      Hi, I had the same problem. I didnt get the verification code on my email address. I've already check the spam folder.
      The access is for a different account that the one I used to write this.
      Please, contact me ASAP.

       

      Thanks.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff

        Hey tomascardoner

         

        Did you also add no-reply@dropbox.com to your email contacts, before resending the one-time code? 

         

        Also, if you have any linked devices to the Dropbox account in question, please double check if the one-time code has been sent as a notification there. 

         

        Let me know how it goes.

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