Forum Discussion

ldariusas's avatar
ldariusas
Explorer | Level 3
2 years ago

didn't get code to email

Hi i try to login and didint get code for my email, maybe i can change the emaila to login? 

9 Replies

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi there ldariusas, sorry to hear about this.

     

    Have you checked your email's spam/junk folder as well?

     

    If you did and still can't find the email with the code, you can try another browser as well.

     

    Once you log into the account in question, you can change your email address from the account's settings.

     

    Let us know of any updates!

  • ldariusas's avatar
    ldariusas
    Explorer | Level 3
    2 years ago
    Junk checked, nothing found, so how i can to login if i didint get the code? Never asked the code until today
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi ldariusas, can I send you an email, in order for us to have a closer look into this? 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    I just opened a ticket for you, ldariusas! Please have a look, when possible, and get back to me. 

     

    Thanks.

  • tomascardoner's avatar
    tomascardoner
    New member | Level 2
    2 years ago

    Hi, I had the same problem. I didnt get the verification code on my email address. I've already check the spam folder.
    The access is for a different account that the one I used to write this.
    Please, contact me ASAP.

     

    Thanks.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey tomascardoner

     

    Did you also add no-reply@dropbox.com to your email contacts, before resending the one-time code? 

     

    Also, if you have any linked devices to the Dropbox account in question, please double check if the one-time code has been sent as a notification there. 

     

    Let me know how it goes.

  • ldariusas's avatar
    ldariusas
    Explorer | Level 3
    2 years ago
    It is not helped, maybe you can just turn of the code sending? Or change my email maybe to other emaail i will get
  • EvanDBX's avatar
    EvanDBX
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey ldariusas, I can see that a team member has reached out to you via email. Could you please reply back to them so they can assist further?

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!