2025 sparked some incredible conversations across our community 👩💻. Discover the highlights and see what’s ahead in 2026.
Forum Discussion
ldariusas
2 years agoExplorer | Level 3
didn't get code to email
Hi i try to login and didint get code for my email, maybe i can change the emaila to login?
9 Replies
- Walter2 years ago
Dropbox Community Moderator
Hi there ldariusas, sorry to hear about this.
Have you checked your email's spam/junk folder as well?
If you did and still can't find the email with the code, you can try another browser as well.
Once you log into the account in question, you can change your email address from the account's settings.
Let us know of any updates!
- ldariusas2 years agoExplorer | Level 3Junk checked, nothing found, so how i can to login if i didint get the code? Never asked the code until today
- Megan2 years ago
Dropbox Community Moderator
Hi ldariusas, can I send you an email, in order for us to have a closer look into this?
- ldariusas2 years agoExplorer | Level 3
yes, please
- Nancy2 years ago
Dropbox Community Moderator
I just opened a ticket for you, ldariusas! Please have a look, when possible, and get back to me.
Thanks.
- tomascardoner2 years agoNew member | Level 2
Hi, I had the same problem. I didnt get the verification code on my email address. I've already check the spam folder.
The access is for a different account that the one I used to write this.
Please, contact me ASAP.Thanks.
- Nancy2 years ago
Dropbox Community Moderator
Hey tomascardoner!
Did you also add no-reply@dropbox.com to your email contacts, before resending the one-time code?
Also, if you have any linked devices to the Dropbox account in question, please double check if the one-time code has been sent as a notification there.
Let me know how it goes.
- ldariusas2 years agoExplorer | Level 3It is not helped, maybe you can just turn of the code sending? Or change my email maybe to other emaail i will get
- EvanDBX2 years ago
Dropbox Community Moderator
Hey ldariusas, I can see that a team member has reached out to you via email. Could you please reply back to them so they can assist further?
About Security and Permissions
Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!