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Forum Discussion
Dropbox app won't accept the 6-digit code, so I can sign in on the mobile app
I had to do a factory reset on my phone. I uninstalled some apps and reinstalled them once the reset had been completed. I signed in with my email and password. Dropbox sent me a six digit code and I entered it correctly, twice. I came out and tried to sign in again. Once again I entered the correct code, login failed. When I tried a second time, login failed. What can I do?
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Sorry, forgot to answer your question. No, it's not a free, basic account. I pay £9.99 a month.
No luck. I forgot, I have two accounts, one of which I never use. I need to delete that one. How do I do that?
- Hannah
Dropbox Community Moderator
Hey Eleanoria, sorry to see that you're having this issue.
Are you on a free Basic Dropbox account?
If so, it might be possible that you've exceeded the 3 connected devices limit, if your phone still appears as a connected device from before the reset.
If it appears on this page as a linked device, delete it and try to sign in on the app again, to see if that helps.
Keep me posted.
