Dropbox captcha error

Hey jbneubauer, thanks for bringing this to our attention.

Can you let us know if your experience changed when you tried from a different browser? Did you get the same error?

Have you also tried from an incognito window?

Keep me posted.

Sadly, the login that blocks access is required to comment on the issue.  Practically Dilbert-ish to block support on login issues with a login requirement 🙂

This is the same behaviour whether on wifi, or on private mobile-phone hotspot.  My Mac is new and fairly standard-config, so it must be similar to any standard Mac config you'd use for testing.  Safari (because it came with the Mac and is supported).  All updated to today's latest Safari (16.3 (18614.4.6.1.6))  and MacOS (13.2.1 (22D68)).  Private Browsing has similar behaviour.

Is it possible your captcha popup is behaving like the popup ads we used to see?  Where a popup comes from a different domain than the originating page?

Hey Chickenandprawn, sorry to hear about this.

Does this persist on other browsers as well? 

If you happen to have an antivirus, VPN, or firewall running on your computer, you could try temporarily disabling them as well. 

I appreciate you replying, Walter.

I don't use a VPN, filter, or scanner.

If you're gonna test a Tesla (say that 5 times fast), do you test it from the factory, or with replacement tires, windscreen, wipers, headlights, and seats?  You test a Tesla as it rolls off the factory floor.  We can add extra cruft later, keeping it "stock" for now.

New out-of-box Mac.

> How about other browsers ?

You test a Tesla as it rolls off the factory floor.  Keeping it "stock"

I would expect Dropbox would test with the things on the Mac as it unboxed, before adding stuff to it; the fact that a popup is popping up from a different domain seems a bit fishy.

I'm willing to share as much detail as my coder's fingers can find, but -- "Heisenbug" -- I don't want to dramatically change the environment from my typical day-to-day with extras I'll never use just to confirm that in a very different situation I'll never encounter, a different browser doesn't protect me from foreign popups.

Hey Chickenandprawn, sorry to jump in here.

Something appears to be blocking your access and since we're on a public community, with no access to backend info, trying a different browser is a simple troubleshooting step that allows us to narrow down the cause of the issue. 

If you have another browser please try it, otherwise can you check if it's working in a private browsing window?

Hi everyone! I have a problem I hope you can help me resolve.

I use my Dropbox free acount to move files from my phone to the office computer. They are personal things, so I can't install the app or login out of a private browser session. I have two-factors autentication active.

Dropbox makes me lose a lot of time in stupid games before login to prove I'm human. I'm not talking about reCAPTCHA here, but real games where you move people to the right chair and other crap like that.

How can I avoid this? It's ridicolous, if I wanted to play I will have open an account to a game site, not to personal cloudspace.

Sorry to hear that, mas12509.

Have you tried a different browser, to see if you get the same behavior?

Also, does it help if you reset your password?

If you could send us a screenshot of what you're referring to, while hiding your personal info, would be really helpful as well.

Thanks.

Thank you for replying,

I get the same results in Private Browsing on Firefox, or in Inprivate Edge session.  It basically asks me to resolve some sort of puzzle between me inserting the password login and Dropnbox sending the sms code on my phone.  The first image is the "protect your account", "resolve this puzzle, so we know you're human" thing (I'm in Italy), the second one the actual puzzle. It asks to match three to ten images - the one in second screenshot is a 10-match thing and at every new slide it moves the person position and the chairs angulation. It's basically a nightmare.

I haven't tried to reset my password, because I have changed it a few days ago when I have abilitated the two-factor authentication.

Any suggestion is appreciated - if it keeps doing this, I'm going to have to stop using Dropbox interely.

Same issue here. 

Completed 10 of these annoying captchas, it said I was human, then it said there was a problem and restarted. Team members having same issue. This was on a different account than the one I am signed into now, since the other account won't let me sign in! 

I have MFA enabled on my account, there is no reason I should be completing 10 captchas to sign in. Especially ones that don't work.

And no, signing in successfully in a different browser is not a "solution," as it's been marked in other threads. We pay for Dropbox, not "Dropbox via Chrome." I don't expect it to work perfectly in every single browser the world has to offer, but Firefox? Edge? These are some of the most widely-used browsers out there. A colleague experiencing the same issue tried logging in via Chrome, it had him complete ONE of these captchas and instantly let him in. Clear favourite...

Just tried on Chrome, same issue. Doesn't look like a browser problem, at least for me