Your browser appears to be blocking dropboxcaptcha.com, which is required for authentication. I ran a scan on my computer, and performed the following: restarted the computer cleared the cookies/history tried in incognito mode disabled the firewall temporarily tried in different browsers made sure pop ups are allowed in the browser Allowed cookies to be run on the site ensured the browser was up to date (Using Chrome) I keep getting this error and am unable to log into Dropbox

Hi everyone! I have a problem I hope you can help me resolve. I use my Dropbox free acount to move files from my phone to the office computer. They are personal things, so I can't install the app or login out of a private browser session. I have two-factors autentication active. Dropbox makes me lose a lot of time in stupid games before login to prove I'm human. I'm not talking about reCAPTCHA here, but real games where you move people to the right chair and other crap like that. How can I avoid this? It's ridicolous, if I wanted to play I will have open an account to a game site, not to personal cloudspace.

Hi! I'm sorry if I'm being abrasive on this, but generally workaround are a way to "you do the workaround, we will resolve the problem sooner or later", and that "later" never comes.I've tried the audio option - it asks to choise which song has a change of instrument in there. 10 sets of 3 songs, and not being a musician I have to imput a random number and hope for the best, because I have no ideaInstead of playing games or jingles, why don't you simply remove this crap altogether, and put two-factor authentication as a must? It will keep accounts secure from bots at the same way, and we will be free to access our accounts quickly as we are supposed to.

Same issue here. Completed 10 of these annoying captchas, it said I was human, then it said there was a problem and restarted. Team members having same issue. This was on a different account than the one I am signed into now, since the other account won't let me sign in! I have MFA enabled on my account, there is no reason I should be completing 10 captchas to sign in. Especially ones that don't work.And no, signing in successfully in a different browser is not a "solution," as it's been marked in other threads. We pay for Dropbox, not "Dropbox via Chrome." I don't expect it to work perfectly in every single browser the world has to offer, but Firefox? Edge? These are some of the most widely-used browsers out there. A colleague experiencing the same issue tried logging in via Chrome, it had him complete ONE of these captchas and instantly let him in. Clear favourite...

I have the same problem here! No matter if visual or audio captcha it simply does not work!!! I haven't been able to log into my account for days and I'm still paying for it!!!Simply agree with mas12509! "Instead of playing games or jingles, why don't you simply remove this crap altogether, and put two-factor authentication as a must."

I thought I would try the game once more. I got all six tests correct with the person in the correct seat, yet I was told that I had failed.how long can it take for a Dropbox to either get this right or abandon these stupid tests. I am now looking to move to a different site.After so many complaints why had Dropbox done NOTHING to resolve the issue?

Forum Discussion

jbneubauer

New member | Level 2

3 years ago

Dropbox captcha error

Your browser appears to be blocking dropboxcaptcha.com, which is required for authentication.

I ran a scan on my computer, and performed the following:

restarted the computer
cleared the cookies/history
tried in incognito mode
disabled the firewall temporarily
tried in different browsers
made sure pop ups are allowed in the browser
Allowed cookies to be run on the site
ensured the browser was up to date (Using Chrome)

I keep getting this error and am unable to log into Dropbox

account access

Web

74 Replies

Replies have been turned off for this discussion

Megan
Dropbox Community Moderator
6 months ago
Take as much time as you need, peteauto!

We'll be one post away.
Tim74
New member | Level 2
6 months ago
This happened to me today for the first time. Some research shows that Dropbox has been subjecting users to insane puzzle captchas going back at least 5 years!
I was only able to log in to my account by resetting my password.
This captcha process is one of the worst things I've ever seen in tech.
Megan
Dropbox Community Moderator
6 months ago
Hi Tim74, thanks for sharing what worked out for you in this thread since it might also help other users.

We're definitely keeping an eye on all the reports, and working to resolve them.

If you need something else, please let me know and I will be more than happy to help every step of the way.
Emmet
Community Manager
6 months ago
Hi there,

Thanks again for flagging this. We really appreciate everyone who took the time to report the CAPTCHA issue. Your updates were super helpful in helping us track it down.

We know it’s frustrating to run into a problem that had already been resolved in the past, only to see it reappear, especially when it blocks access. The team was informed and jumped on it quickly, and we’re happy to share that the engineering team has fixed the root cause. Things should be working smoothly again now.

If this happens again, please let us know and we will make sure it gets sorted as soon as possible.

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Forum Discussion

Dropbox captcha error

74 Replies

About Security and Permissions

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