Forum Discussion

Bickleberry's avatar
Bickleberry
New member | Level 2
2 years ago

Dropbox is asking me for a code that's never sent to my email address.

Hi
I've been struggling to.access my account fir a while now. I do not receive the 2 step code via email. I've tried everything. The email never arrives. Would love some help please!

account access
security

1 Reply

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Bickleberry! Thanks for posting about this on our forum.

     

    Since the code is sent to your email address, I’m guessing you’re being asked for this one-time code (if it was a 2FA code, it should be sent to your mobile device instead).

     

    Have you also checked your email’s spam folder and added no-reply@dropbox.com to your email contacts before re-sending the code?

     

    Let me know and we can go from there.

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