Forum Discussion

andry88's avatar
andry88
Explorer | Level 3
3 years ago

dropbox password connected device limit error

Dropbox password connected device error. I have 2 device connected to dropbox password. But when i see the setting, it says i have used 3 of 3. I have tried using desktop to use dropbox password. But ...
Dropbox Passwords
security
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi andry88, can you ensure that the app is indeed signed out of the device, and uninstalled? 

 

If that's the case, can I then send you an email, in order for us to have a closer look into this? 

andry88's avatar
andry88
Explorer | Level 3
3 years ago
I am sorry for late checking. Now i am in the office and try to install the extention in mozilla. It keep saying that i the same thing as i screenshot in the computer at home. Now i really don't know who is the 1 person connected to.

It says I already connected 3 devices. And ask me to sign out. But i can not sign out the devices from other device. Maybe this dropbox password is not for me because lots of bugs.

Thank you for providing this dropbox password.

If you want to try, try use 2 phone device. And use mozilla ext. Install and uninstall. And install try dropbox security 12 words. And uninstall. Try test it out. Hope you could figure out the problems. Thank you
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi andry88, I'm always here if you wish for us to look closely into this. 

     

    I can always open a ticket on my end for you, just let me know. 

    • andry88's avatar
      andry88
      Explorer | Level 3
      3 years ago
      Hi megan, now i post screen shot again.

      I logout 1 phone. So i can login to my browser in my computer. It says in my computer 2 of 3 device connected. 1 phone and 1 computer. But in apps in the phone is 3 of 3 device connected
      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi andry88, the phone might not have the latest information. Are you certain that it's logged into the same account as the one on the site?

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