Forum Discussion

andry88's avatar
andry88
Explorer | Level 3
3 years ago

dropbox password connected device limit error

Dropbox password connected device error. I have 2 device connected to dropbox password. But when i see the setting, it says i have used 3 of 3. I have tried using desktop to use dropbox password. But ...
Dropbox Passwords
security
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi andry88, I'm always here if you wish for us to look closely into this. 

 

I can always open a ticket on my end for you, just let me know. 

andry88's avatar
andry88
Explorer | Level 3
3 years ago
Hi megan, now i post screen shot again.

I logout 1 phone. So i can login to my browser in my computer. It says in my computer 2 of 3 device connected. 1 phone and 1 computer. But in apps in the phone is 3 of 3 device connected
  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi andry88, the phone might not have the latest information. Are you certain that it's logged into the same account as the one on the site?

    • andry88's avatar
      andry88
      Explorer | Level 3
      3 years ago
      Yes 100persen sure. Sorry, I can not upload a screenshot here. Until now my phone apps says 3 of 3 connected. But in the computer browser is 2 of 3 connected. 1 computer, and 1 phone.
      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hey andry88! I hope you’re doing great. 

         

        Can you please check these steps and let me know if they help you locate the extra linked device? 

         

        1. Go to https://www.dropbox.com/account/connected_apps
        2. Scroll down to the section "View Dropbox content"
        3. You will see entries for "DB Passwords Android", "DB Passwords iOS and Mac" and "DB Passwords Windows", depending on how many different devices you have setup Passwords on

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