Forum Discussion

andry88's avatar
andry88
Explorer | Level 3
3 years ago

dropbox password connected device limit error

Dropbox password connected device error. I have 2 device connected to dropbox password. But when i see the setting, it says i have used 3 of 3. I have tried using desktop to use dropbox password. But ...
Dropbox Passwords
security
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi andry88, the phone might not have the latest information. Are you certain that it's logged into the same account as the one on the site?

andry88's avatar
andry88
Explorer | Level 3
3 years ago
Yes 100persen sure. Sorry, I can not upload a screenshot here. Until now my phone apps says 3 of 3 connected. But in the computer browser is 2 of 3 connected. 1 computer, and 1 phone.
  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey andry88! I hope you’re doing great. 

     

    Can you please check these steps and let me know if they help you locate the extra linked device? 

     

    1. Go to https://www.dropbox.com/account/connected_apps
    2. Scroll down to the section "View Dropbox content"
    3. You will see entries for "DB Passwords Android", "DB Passwords iOS and Mac" and "DB Passwords Windows", depending on how many different devices you have setup Passwords on
  • andry88's avatar
    andry88
    Explorer | Level 3
    3 years ago
    Hi nancy, thank you for the link.
    I think it is useful. But i only see 1 "dropbox password for android" connected on 8 march 2023 and 1 "dropbox password extension" connected on 8 march 2023.

    I did not see the one that "dropbox password extension" that i connected on few days ago in april 2023. Which i did not logout. Still connected in my home computer.
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi andry88, can I send you an email, in order for us to have a closer look into this?

     

  • andry88's avatar
    andry88
    Explorer | Level 3
    3 years ago
    Yes you can email me. What is your email?
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey andry88, sorry to jump in here, but I just wanted to mention that if you'd like to look a bit further into this, we could send you an email to the email address that's connected to your profile here, on our Community.

     

    Let us know if you'd like that and we'll take it from there. 

  • andry88's avatar
    andry88
    Explorer | Level 3
    3 years ago
    Ok you can send me email
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi andry88, I just sent you an email, I'll see you there.

     

    Cheers!

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