Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Alexut's avatar
Alexut
Helpful | Level 6
4 months ago
Solved

Dropbox Passwords does not allow access due to device limit.

My laptop recently died, i can't connect to dropbox passwords because you're forcing me to upgrade rather than allowing me cancel the connection to the device that just died, since you're discontinui...
account access
Dropbox Passwords
Error Messages
  • Alexut's avatar
    Alexut
    3 months ago

    I've circumvent this by guessing what other device i might have used (parents pc) that triggered the devices limit, i just exported the passwords, and completly removed the passwords extension.  The problem was not fixed but theres a slim chance others might have the same problem as me. Goodbye.

Alexut's avatar
Alexut
Helpful | Level 6
3 months ago

yes. to sum up: 

  1. laptop broke.
  2. installed dropbox password on an older device.
  3. i see this message 

    [name] keep protecting your passwords

    You connected 3 devices or browsers to Passwords — that’s the limit on our free plan. Upgrade to continue on this device.

  4. i tried installing the android dropbox password app - i get an error on log in.
  5. i don't see any dropbox password mentioned in the connected apps page.
  6. I can't disconnect the 3 connected devices mention in the message as i don't see them.

Thanks

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 months ago

    Hey Alexut​!

    I know you mentioned that there's nothing Passwords related when visiting the page that Hannah​ provided. 

    However, could you please check one more time using these steps and let me know if they help you locate the extra linked device?

    -Go to https://www.dropbox.com/account/connected_apps 
    -Scroll down to the section "View Dropbox content"
    -You should see entries for "DB Passwords Android", "DB Passwords iOS and Mac" and "DB Passwords Windows", depending on how many different devices you have setup Passwords on.

    If you don't see anything, please grab a couple of screenshots in order for me to have a visual. 

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!