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Alexut's avatar
Alexut
Helpful | Level 6
4 months ago
Solved

Dropbox Passwords does not allow access due to device limit.

My laptop recently died, i can't connect to dropbox passwords because you're forcing me to upgrade rather than allowing me cancel the connection to the device that just died, since you're discontinui...
account access
Dropbox Passwords
Error Messages
  • Alexut's avatar
    Alexut
    3 months ago

    I've circumvent this by guessing what other device i might have used (parents pc) that triggered the devices limit, i just exported the passwords, and completly removed the passwords extension.  The problem was not fixed but theres a slim chance others might have the same problem as me. Goodbye.

Alexut's avatar
Alexut
Helpful | Level 6
3 months ago

I have removed absolutely everything there: 

Dropbox Passwords Extension shows up each time i'm trying to connect to it in browser, but I removed it 5 times already and restarted browser. I still get this:

 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 months ago

Hey Alexut - thanks for the updates and the screenshot too.

Can you navigate to the "More" icon shown in the left hand side pane and select the Passwords option? What do you see there? 

 

     

  • Alexut's avatar
    Alexut
    Helpful | Level 6
    3 months ago

    i have just home and folders. I do have more on the top section but it just redirects me to the chrome extension without the possibility to access it.

     

    • Alexut's avatar
      Alexut
      Helpful | Level 6
      3 months ago

      I've circumvent this by guessing what other device i might have used (parents pc) that triggered the devices limit, i just exported the passwords, and completly removed the passwords extension.  The problem was not fixed but theres a slim chance others might have the same problem as me. Goodbye.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 months ago

        Thanks for the update here, Alexut.

        I'm glad you managed to export your passwords and thanks for providing the steps that worked for you.

        If you need anything else, let us know and have a great weekend!

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