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ESTHERKIM2892's avatar
ESTHERKIM2892
New member | Level 1
11 months ago

Dropbox Remote Management preventing access from reset MacBook Air

I did a hard reset of my Macbook Air, but I keep receiving this message preventing me from logging in. There are no devices set up connected to my account. How can I remove this request from Drop...
account access
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security
ESTHERKIM2892's avatar
ESTHERKIM2892
New member | Level 1
11 months ago

I used Okta multiple years back for work but I haven't worked there in years and don't have any credentials - and when I press next, nothing even comes up to try logging into anything! Is there a way for DropBox to overdrive this to get me into my computer?

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    11 months ago
    ESTHERKIM2892 wrote:

    Is there a way for DropBox to overdrive this to get me into my computer?

    It isnt a Dropbox error - its Okta that is blocking it. Thats the app thats causing the issue I'm afraid. 

    What happens if you try Cancel? Uninstall Okta? 

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