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ESTHERKIM2892's avatar
ESTHERKIM2892
New member | Level 1
11 months ago

Dropbox Remote Management preventing access from reset MacBook Air

I did a hard reset of my Macbook Air, but I keep receiving this message preventing me from logging in. There are no devices set up connected to my account. How can I remove this request from Drop...
account access
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security
Rich's avatar
Rich
Icon for Super User II rankSuper User II
11 months ago
ESTHERKIM2892 wrote:

How can I remove this request from Dropbox for Remote Management?

This isn't related to the Dropbox application. It looks as though this computer was originally a corporate device (used by a Dropbox employee) and secured through remote management. Did you purchase it used by chance? Or were you a Dropbox employee at one time?

I doubt anyone here will be able to assist with this. You'll probably need to contact Support, or maybe even their internal IT department directly, to see if they can remove the device from remote management.

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