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2FA-is-a-trap's avatar
2FA-is-a-trap
New member | Level 2
3 years ago

Dropbox's 2FA servers failed and now I'm locked out of my files for an entire DAY

Hi. I searched for over an hour trying to find a way to get to an actual customer service person who could resolve this for me, but apparently Dropbox is fully automated and utterly useless. I foun...
account access
security
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi there 2FA-is-a-trap, sorry to hear you're having issues with this.

 

Since this is an account specific and sensitive matter, I'd suggest getting in contact with our support team for further assistance on this.

 

To do so, make sure to use an incognito window without logging into any Dropbox account and fill in this form with all the relevant information.

 

Once you get a ticket number from our system, you can share it with us here so that we can look it up as well.

 

I hope this helps a tad. 

  • 2FA-is-a-trap's avatar
    2FA-is-a-trap
    New member | Level 2
    3 years ago

    Thanks for the advice, fellow unpaid Dropbox user who is not actually Dropbox customer support. I did as you said but I am completely confident the 24-hours will expire before any meaningful response or solution is otherwise forthcoming. There was no ticket number displayed to me after submitting the form, so I can't do anything about that.

    • Rich's avatar
      Rich
      Icon for Super User II rankSuper User II
      3 years ago
      2FA-is-a-trap wrote:

      Thanks for the advice, fellow unpaid Dropbox user who is not actually Dropbox customer support.

      Walter is actually a Dropboxer; not an end-user like you or I.

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