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k3pard03's avatar
k3pard03
Explorer | Level 4
3 years ago

Error 404 when trying to login from multiple browsers.

I have had a problem logging into my Dropbox accounts in the last couple of weeks.  Every time I try to login, the login page flashes up briefly and then I get the dreaded 404 page.  I have tried log...
account access
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Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi k3pard03, could you send me a screenshot of the error you get -without showing any of your personal info-? 

SoundTranscripts's avatar
SoundTranscripts
Explorer | Level 4
3 years ago

Several of my team members and I have also being having this problem the past few weeks. We've found that the problem is Google is forcing the page to move to a "sign in with Google" option, but we use Outlook email addresses to sign in so that the company can control what happens when team members leave.

 

I've received this error, many of my team members have received this error.

 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi SoundTranscripts, do you have any kind of password manager that tries to autoogin onto the Dropbox site, or does your group use any kind of SSO to access your accounts? 

    • SoundTranscripts's avatar
      SoundTranscripts
      Explorer | Level 4
      3 years ago

      Hey @Jay, we use Lastpass. I also noticed that it doesn't happen when I use Firefox to log in to the exact same account using Lastpass. I think it may be a Chrome-specific issue.

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        After a brief search, there is a feature for Chrome called Auto Sign-in, which uses your Google profile on the top right to login, and it could even be a group policy from IT. 

         

        It's possible this might be related to what you're experiencing. While I can't provide support on that feature, perhaps the information I provided above might help out a little.

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